F.A.Q.

1. What is the Mystery Box?
The Mystery Box is a monthly lingerie subscription where you receive an exclusive and surprising lingerie set every month. Each set is carefully selected for style, comfort and elegance.

2. How does the subscription work?
You subscribe to the Mystery Box online. Every month we send you a new, exclusive lingerie set directly to your home. The contents remain a surprise until it arrives!

3. Can I customize the lingerie sets?
Yes, you can specify your preferences, sizes and style preferences when you sign up. We take this information into account to ensure you receive a set that you like and that fits you.

4. When will the box be delivered?
The Mystery Box is sent out on a fixed date every month. You will receive a notification as soon as your box is on its way, including a tracking number to track it.

5. How much does the subscription cost?
Subscription costs vary depending on the plan you choose (monthly, quarterly, annual). Visit our website for detailed pricing information and current offers.

6. Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. Simply go to your account on our website and follow the cancellation instructions. Please note that boxes that have already been shipped cannot be refunded.

7. Which payment methods are accepted?
We accept all major payment methods, including credit cards and PayPal. All payments are processed securely and encrypted.

9. Is there a way to see in advance what is in the box?
No, the fun of the Mystery Box is the surprise! However, we promise that each set is exclusive and of high quality.

10. What if my box is lost or arrives damaged?
If your box is lost or arrives damaged, please contact our customer service immediately. We will find a quick solution and send you a replacement box if necessary.

11. Can I send a box as a gift?
Yes, the Mystery Box is the perfect gift for special occasions. When ordering, select the "Gift" option and provide the recipient's delivery address.

12. How can I contact customer service?
Our friendly customer service team is always available to help you. You can reach us by email or via the contact form on our website.